Registration
Question: How do I register an account?

1. Head to https://virtuse.exchange/ and click on “Register”
2. Enter your Full Name, Email Address, Password, and Phone Number. Accept our terms & conditions and complete our captcha.
3. A confirmation email will be sent to your email.
4. Click on the link in your confirmation email to continue.
5. You will be able to login to our platform.

Question: I did not receive my confirmation email.

1. Please check the spam and trash folder in your email inbox. You can also try clearing your email cache.
2. You can also add the no-reply@virtuse.com address to your email whitelist.
3. Once you have done the above two steps, you can resend a confirmation email.

Login
Question: I am unable to login.

If you are unable to login to our platform, do ensure that you have entered the correct email address, password and OTP.

Question: I forgot my password.

1. If you have forgotten your password, please click on “Forgot Password” and enter your email. You will receive an email with a link to reset your password.
2. Click on the link and enter your new password.

Deposit
Question: How do I Deposit Cryptocurrencies on Virtuse Exchange?

1. Login to your Virtuse Account using your email address and password
2. Click on Deposits/Withdrawals tab
3. Under Crypto Balance, click on the green “Deposit” button on the coin you wish to deposit
4. Copy your wallet address and paste it to the address you are sending from.
5. The coin will be added to your account balance after you have enough confirmations.

Question: How do I view my deposit history?

1. Login to your Virtuse Account using your email address and password
2. Click on Deposits/Withdrawals tab.
3. Scroll down and you will see 2 tabs: Fiat wallet history and Crypto wallet history.
4. Click on fiat wallet history tab to see your fiat deposit history, or click on crypto wallet history to see your crypto wallet history.

Question: How do I check my deposit history?

1. Login to your Virtuse Account using your email address and password
2. Click on the “History” tab and click on “Transaction History” from the dropdown menu.
3. Click on “Deposit/Withdrawal Fiat” to check your fiat deposit history, click on “Deposit/Withdrawal Crypto” to check your cryptocurrency deposit history.

Withdrawals
Question: How do I Withdraw Cryptocurrency from Virtuse Exchange?

1. Login to your Virtuse Account using your email address and password
2. Click on Deposits/Withdrawals tab
3. Under Crypto Balance, click on the red “Withdraw” button on the coin you wish to withdraw
4. Enter the address you wish to withdraw your coin to
5. Enter the amount you wish to withdraw
6. Click on “Send OTP”, enter the OTP you receive in to the OTP field and click on withdraw
7. The coin will be withdrawn and sent to the address you specified.

Question: How do I view my withdrawal history?

1. Login to your Virtuse Account using your email address and password
2. Click on Deposits/Withdrawals tab
3. Scroll down and you will see 2 tabs: Fiat wallet history and Crypto wallet history
4. Click on fiat wallet history tab to see your fiat withdrawal history, or click on crypto wallet history to see your crypto withdrawal history

Question: How do I check my withdrawal history?

1. Login to your Virtuse Account using your email address and password
2. Click on the “History” tab and click on “Transaction History” from the dropdown menu.
3. Click on “Deposit/Withdrawal Fiat” to check your fiat withdrawal history, click on “Deposit/Withdrawal Crypto” to check your cryptocurrency withdrawal history.

Trading
Question: How do I trade on Virtuse Exchange?

1. Login to your Virtuse Account using your email address and password
2. Click on the “Exchange” tab
3. At the top, select whether you want to trade Crypto or DACT, and select the pairs you wish to trade
4. At the right, select your type of trade, order expiry, amount, and asking price.
5. Click on “Submit Order”

Question: My orders did not go through.

1. If your order did not go through after a certain period, it may be that the price you entered is out of the market price, and no one is buying or selling at your price.
2. You may wish to cancel your order and submit another order with a more appropriate price with the market price or click the list of existing orders on the market to buy or sell directly.

Question: How do I check my order and trade history?

1. Login to your Virtuse Account using your email address and password
2. Click on the “History” tab and click on “Order History” from the dropdown menu.
3. Click on “Order History” tab to view you the orders you placed, click on “Trade History” tab to view your trades.

Question: How do I check my portfolio?

1. Login to your Virtuse Account using your email address and password
2. Click on the “Portfolio” tab
3. You will be able to see the breakdown of all your digital assets