Frequently asked questions

Virtuse Wealth is our concierge service for individuals purchasing more than €20,000 in Bitcoin as well as for clients purchasing bitcoin through more complex account structures such as retirement, operating business entities, trusts, and foundations. Virtuse Wealth clients have access to all our strategic resources and passion for bitcoin. Dedicated wealth managers are available to provide hands-on guidance as clients navigate their bitcoin journey. Specific benefits include:

• Direct access to your dedicated Bitcoin expert by text, email, and phone
• 99% of users’ funds are kept in a cold storage with the world’s leading licensed custodian guarded by multi-signature technology. 
• Full support for trust, business, and other entity accounts
• Purchase bitcoin with a EUR deposit 
• Make instant purchases or set up a recurring investment from €5 a month 
• Expert guidance on choosing the right custody option for your assets
• Exclusive access to the Virtuse Report weekly research report
• Invitation only live Wealth Insight Sessions with open discussion

For more information about Virtuse, read here.

Support team: support@virtuse.com

Visit our help form to submit a question or issue.

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Facebook: Virtuse Czech & Slovak

To learn more about Virtuse and what we do, please read this FAQ.

Yes, as a fully compliant platform we required each client to verify his/her identity in order to start depositing and purchasing bitcoin. However, you don’t need to pass our KYC/onboarding process to create an account.

To create an account, Virtuse requires your:

Full legal name

Email address

Password

At the moment Virtuse is available in Europe and in over 100 countries worldwide. Don’t hesitate to let us know on Twitter or Facebook what other countries you would like to see Virtuse be made available in.

If you cannot log in to our platform, ensure that you have entered the correct email address, password, and OTP.

1. Please check the spam and trash folder in your email inbox. You can also try clearing your email cache.
2. You can also add the no-reply@virtuse.com address to your email whitelist.
3. Once you have done the above two steps, you can resend a confirmation email.

1. If you have forgotten your password, please click on “Forgot Password?” and enter your email. You will receive an email with a link to reset your password.
2. Click on the link and enter your new password.

Listed below is a summary of what limits are applied when using credit/debit and SEPA payments as funding methods:

• 1. Total minimum account balance limit is €50

• 2. Cryptocurrency minimum purchase limit is €50 per transaction.

1. Login to your Virtuse Account using your email address and password
2. Click on Deposits/Withdrawals tab
3. Under Crypto Balance, click on the green “Deposit” button on the coin you wish to deposit
4. Copy your wallet address and paste it to the address you are sending from.
5. The coin will be added to your account balance after you have enough confirmations.

1. Login to your Virtuse Account using your email address and password
2. Click on Deposits/Withdrawals tab.
3. Scroll down and you will see 2 tabs: Fiat wallet history and Crypto wallet history.
4. Click on fiat wallet history tab to see your fiat deposit history, or click on crypto wallet history to see your crypto wallet history.

1. Login to your Virtuse Account using your email address and password
2. Click on the Accounts tab.
3. Scroll down to Deposit & Withdrawals History to see your account history.

1. Login to your Virtuse Account using your email address and password
2. Click on the Accounts tab.
3. Scroll down to Deposit & Withdrawals History to see your account history.

1. Login to your Virtuse Account using your email address and password.
2. Click on the Dashboard tab.
3. Scroll down to the History section. Click on any of the Pending orders, Recurring Orders, or Completed Transaction tab to view the orders you placed. 

1. Login to your Virtuse Account using your email address and password.
2. Click on the Dashboard tab.
3. Choose the pair
4. You can see the breakdown of all your assets in the My balances section.

1. Login to your Virtuse Account using your email address and password.
2. Click on the VEX Pro tab.
3. At the top, select the pairs you wish to trade.
4. On the right, select your type of trade, order expiry, amount, and asking price.
5. Click on “Submit Order”

1. If your order did not go through after a certain period, it may be that the price you entered is out of the market price, and no one is buying or selling at your price.
2. You may wish to cancel your order and submit another order with a more appropriate price with the market price or click the list of existing orders on the market to buy or sell directly.

Virtuse applies a hold on sending crypto from a Virtuse account for the first 2 days from when the account is first funded. This measure is to prevent the use of fraudulent funds. Virtuse can conduct enhanced due diligence and verification to expedite this process; however, it is at Virtuse’s full discretion to enforce or waive this restriction.

Virtuse stores 99.9% of the customer’s crypto at the licensed custodian. All requests are batched and sent once a day. Therefore, crypto should land in your wallet within one business day of sending. This procedure provides greater security for your cryptocurrencies.

As an EU-compliant provider, we required each client to verify his/her identity in order to purchase and withdraw Bitcoin.

1. Login to your Virtuse Account using your email address and password
2. Click on Deposits/Withdrawals tab
3. Under Crypto Balance, click on the red “Withdraw” button on the coin you wish to withdraw
4. Enter the address you wish to withdraw your coin to
5. Enter the amount you wish to withdraw
6. Click on “Send OTP”, enter the OTP you receive in to the OTP field and click on withdraw
7. The coin will be withdrawn and sent to the address you specified.

1. Login to your Virtuse Account using your email address and password.

2. Click on the Accounts tab.

3. Scroll down to Deposit & Withdrawals History to see your account history.

Virtuse stores clients’ bitcoin in multisig collaborative custody wallets at Unchained Capital. This procedure provides greater security for your digital assets.

Virtuse Wealth services are handled on the Virtuse website. Head to our calendar to schedule a call with our Wealth Manager.

Exchange Fees:

Virtuse Wealth: 0.99% of Bitcoin purchases or sales.

For more, read here. 

SEPA transfer fees:

Additionally, if SEPA transfer is used for deposits, it attracts a 0.1% bank fee per transaction. To utilize SEPA, simply send funds to Virtuse from your bank account using the unique transaction descriptions provided in the SEPA purchase menu. This can be accessed by tapping “Transfer” on the dashboard and tapping “EUR” in the Deposit Box.  

Withdrawal Fees:

EUR withdrawals also carry a 0.1% fee by our banking providers, but bitcoin withdrawals are free. For more, read here.