Yes, as a fully compliant platform we required each client to verify his/her identity in order to start depositing and purchasing Bitcoin. However, you don’t need to pass our KYC/onboarding process to create an account.
To create an account, Virtuse requires your:
Full legal name
At the moment Virtuse is available in Europe and in over 100 countries worldwide. Don’t hesitate to let us know on Twitter or Facebook what other countries you would like to see Virtuse be made available in.
Virtuse stores all of your cryptocurrencies in cold storage, collaborative custody wallets in partnership with Gemini Custody, and Unchained Capital. Cold storage involves keeping the keys associated with the cryptocurrencies offline. At the same time, collaborative custody (also known as multi-signature) requires multiple parties to sign a transaction to move funds from a cryptocurrency address. Together, cold-stored collaborative custody is the safest way in the world to hold crypto, and because Virtuse is a buy-side dominant product, it means we can maintain 99.9% of all crypto in cold storage.
If you are unable to login to our platform, do ensure that you have entered the correct email address, password and OTP.
Listed below is a summary of what limits are applied when using credit/debit and SEPA payments as funding methods:
1. Total minimum account balance limit is €50
2. Cryptocurrency minimum purchase limit is €50 per transaction.
Virtuse applies a hold on sending crypto from a Virtuse account for the first 2 days from when the account is first funded. This measure is to prevent the use of fraudulent funds. Virtuse can conduct enhanced due diligence and verification to expedite this process; however, it is at Virtuse’s full discretion to enforce or waive this restriction.
Virtuse stores 99.9% of the customer’s crypto at the licensed custodian. This procedure provides greater security of your cryptocurrencies. As such, all cryptocurrencies send requests are batched and sent once a day. Therefore, crypto should land in your wallet within one business day of sending.
As an EU-compliant provider, we required each client to verify his/her identity in order to purchase and withdraw Bitcoin.
Virtuse stores clients’ cryptocurrencies in multisig collaborative custody wallets at Unchained Capital and Gemini Custody. This procedure provides greater security of your assets.
Virtuse Wealth services are handled on the Virtuse website. Head to https://www.virtuse.com/pricing/ to schedule a call with our Wealth Manager.
Exchange fees are linked to your membership tier.
Virtuse Premium: 0.15% of Bitcoin purchases or sales.
Virtuse Wealth: 0% of Bitcoin purchases or sales, and 0-20% performance fee.
SEPA transfer fees:
Additionally, if SEPA transfer is used for deposits it attracts a 0.1% bank fee per transaction. To utilize SEPA simply send funds to Virtuse from your bank account using the unique transaction descriptions provided in the SEPA purchase menu. This can be accessed by tapping “Transfer” on the dashboard and tapping “EUR” in the Deposit Box.
EUR withdrawals also carry a 0.1% fee by our banking providers.
Bitcoin withdrawals incur a flat 0.15% transaction fee.
Our customer support team is available for help.